Job Description:-
- Understanding the products and services provided by the company.
- Supporting the customer through an email ticketing system and phone calls.
- Resolving customer complaints and queries.
- Providing detailed information to customers as & when required.
- Coordinate with Internal Team & provide the current status.
- Updating the data in the software.
- Maintaining records & preparing the Reports for future reference
- Offering value added customer service and customized solution.
- Following up with customers for any further information
- Taking feedback from the customers.
- Negotiating the terms and conditions with the customer.
- Contributing the work to the company knowledge base.
- Maintaining a healthy relationship with the clients.
Skills:-
Good Communication skill.
Good knowledge in Excel.(vlookup, Pivot Table)
Regards,
Payal Basak
9830522849