Required Skills

ITIL knowledge

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 25th Aug 2022

JOB DETAIL

Roles and Responsibilities

The responsibilities of the Helpdesk Coordinator will be to Log all the calls, assign it to engineers, track it till closure, and update the user.

• Close monitoring of NMS/EMS tools(Server/Data Base)

• Response to the alerts generated by NMS/EMS tools.

• Provide feedback to callers

. • Analyze the call and preparing trend report

• Co-ordination with the domain experts for trouble tickets resolution.

• Coordinate with respective vendors for closure of calls.

• Keeping ISO Process documentation up to date.

• Generating MIS report • Report generation(Server uptime/Application uptime)

 

Desired Candidate Profile

Ready to work in Shifts

Perks and Benefits

Medical Insurance

Night Shift allowences

Company Information