Desired Candidate Profile
We are looking for an enthusiastic Customer Support Representative to contribute in generating sales for our company. The candidate will be responsible for closing sales deals over the phone and maintaining good customer relationships. He/she must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
We are Hiring for Freshers & Call Centre Executives and Team Leader- Mumbai.
Interested Candidates can share their Resume at priyankabs@alankit.com or call/WhatsApp---- 9582200503 & 022-43481200 /400 /43481268/278
Job Description
- Generate quality leads of company's products through telephonic calling to new and existing clients of our company.
- Make outbound customer calls to promote and sell a product or service.
- Monitor competitors' products or services and create selling strategies for own products or services.
- Records each call on CRM software, as per company's policies and procedures
- Follow up with potential customers in a timely manner, if necessary and close them.
- Studying the details of each offering and remaining abreast of updates to these offerings.
- Identifying, Handling and resolving customer queries and concerns while maintaining expected quality on calls, chat or email.
- Record details of customer interactions, queries, complaints and comments/feedback.
- Route concerns that require immediate/special attention to concerned departments.
- Follow up to ensure necessary actions are taken to resolve the customer issues
- Create, maintain and update database of customers with complete information and emails.
- Consolidate existing customer base while building new customer base.
Skill Set
- Regional language proficiency
- Possess good communication skills, both oral and written
- Strong interpersonal, problem-solving skills and verbal and written communication skills
- Basic computer knowledge and technical skills
Note: Interested Candidates can come directly for Face-Face Interview at below mentioned Venue Address:
Alankit Limited | R. R. House Ideal Industrial Estate| Opp. New Empire Mills Senapati Bapat Marg| Lower Parel West Mumbai-400 013, INDIA
Interview Timings : 10:00 AM- 05:00 PM