• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 19th Sep 2022

Responsibilities

• Building relationships with clients based on trust and respect
• Collaborating with internal departments to facilitate client need fulfilment
• Lead point of contact for all customer account management
• Build and maintain strong, long-lasting client relationships
• Relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of projects
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients
• Identify areas of improvement to meet upselling objectives
• Prepare reports on account status
• Assist with challenging client requests or issue escalations as needed
• Resolving complaints and preventing additional issues by improving processes.
• Acting as a client advocate with a focus on improving the engagement.
• Identifying industry trends.
• Maintaining updated knowledge of company products and services.

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Client Servicing Executive
• Ability to communicate, present and influence key stakeholders at all levels of an organization
• Experience with Project Management Systems (eg; Clickup, Jira etc.)
• Exceptional verbal and written communication skills.
• Adaptability and strong problem-solving skills.
• Excellent active listening skills.
• Excellent negotiation and presentation abilities
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail