Required Skills

Focus Healthcare AWS Android

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 13th Dec 2022

JOB DETAIL

WHAT WOULD YOU BE DOING HERE

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions & manage and resolve customer complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Recognize, document, and alert the management of trends in customer queries.
  • Research, identify and resolve customer queries using relevant information tools.
  • Follow up with customers on unresolved queries when necessary.

THE BEST FIT CANDIDATE WOULD HAVE

  • Proven customer support experience or experience as a Client Service Representative.
  • Minimum 1 Year experience in customer service or fresher.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multitask, prioritize, and manage time effectively.

Company Information