Should be currently managing and taking reporting from Project Managers / implementations
managers
Should have prior experience as IT Project manager
Project Management Professional (PMP) certification preferred
Excellent client-facing communication skills
Proven ability to solve problems creatively
Strong familiarity with project management software tools, methodologies, and best practices
Experience seeing projects through the full life cycle
Excellent analytical skills
Strong interpersonal skills and extremely resourceful
Proven ability to manage project deliveries according to outlined scope and timeline
Key Responsibilities
Lead Implementation Managers and Implementation tech team
Should make sure implementation delivery timelines are achieved
Managing Change Requests and its man-days efforts
Managing Support TAT for each client and making sure its issues are resolved within TAT
Sharing the new requirements for product enhancements
Manage Escalations of Clients
Make sure project management tools and implementation process are followed
Coordinate and review the user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients
Have good rapport with clients and try to cross sell new features of product
Planning technology or feature upgrade of current implemented projects
Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules
Submitting project deliverables and ensuring that they adhere to quality standards.
Establishing effective project communication plans and ensuring their execution.