About Netscribes
Netscribes helps some of the worlds largest firms stay future-ready and accelerate business growth with strategic data and insight solutions. Our expertise lies in transforming data into actionable insights through best-in-class research, analytics, and content. Founded in 2000, today we are a 1500+ member team that serves many Fortune 500 companies, as well as high-growth start-ups in key sectors such as technology, media and information, eCommerce, healthcare, financial services, market research, and consulting.
Job Responsibilities
We are looking for ambitious and motivated individuals with a keen interest in social media and its role in brand building. The ideal candidate would be responsible for various tasks and activities designed to track and engage with brand specific social media conversations with the objective to build positive brand sentiment.
- Track and monitor brand specific conversations and mentions on social media.
- Understand and address the consumer queries effectively and actively on social media platforms.
- Identify the need to assign/forward the case to client team basis the sensitivity of the case.
- Establish the facts and gather details about the specific case by using the available tools, data and coordinating with different departments.
- Pacify the customers/social audience by giving proper resolution in line with policies and empowerment.
- Actively draft and publish communication for pro-active social care for customers.
- Flag off and report perceived threat on social media to the larger social group and stay prepared with media statement.
- Coordinate with different departments like Legal, PR, Digital, HR etc. when dealing with sensitive cases.
- Tag/Categorize the cases as per the respective departments/product teams.
- Share feedback with the respective departments/product teams wherever required.
- Build brand love and drive positive engagement on social media platforms.
- Manage social media conversation volumes with consistency and to manage their own quality of responses.
- Develop engaging, creative, innovative content/ideas for regularly scheduled posts, which enlighten audiences and promote brand-focused messages.
- Build various product-wise/service-wise reports based on data extracted from social listening tools on a regular basis.
- Identify key issues and pain points as actionables for client to improve the reputation of the brand.
- Ideate and suggest social media campaigns, activities and PR strategies to deal with crisis situations.
Keep updated about industry news so as to introduce various new features, tools and developments for improvement of ORM processes.
Shift Timing: Rotational Shift (8 AM - 5 PM or 2:30-11:30PM)
Working Days: 5 Days (Rotational Week off)
Location: Lower Parel
Note: This is full-time work from office and drop facilities will be provided post the 11:30 shift.