• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 18th May 2022

Roles and Responsibilities

J O B D E S C R I P T I O N

Job Title Project Manager (Wholesale Business) Service X’ellence & Re-engineering

Department Service X’ellence & Re-engineering

Grade Deputy Manager to Manager

Location Mumbai (Malad / Lower Parel)

Reporting To Head – Service X’ellence & Re-engineering (SXR)

A. POSITION PURPOSE

Service excellence and re-engineering initiatives embedment & execution in Wholesale / Trade

Business & other Functional Units across the Bank.

Primary Purposes:

End-to-End Project Management & Ownership of projects related to Bank Vision, Strategy,

Performance Excellence, Service Excellence, Business Excellence, Operations Excellence, Cost

Management, Operational Risks, IT, Channels and other related areas.

Actively engage with Units Heads & Stakeholders to understand requirements, provide dynamic

solutions and lead project execution.

Use Structured methods & analytics to Deliver Results

B. KEY POSITION RESPONSIBILITIES

Sr. Key Responsibilities

Identify and execute end-to-end Improvement projects across the Bank with regular interaction

stakeholders and deliver expected results.

Provide superior solution development through detailed analysis, identification of alternate

delivery mechanisms and recommendation of preferred Lean Six-Sigma approaches

3 Strengthen Service Delivery methodology

Ensure benefit delivery as per financial and non-financial targets in individual and managed

projects through effective implementation and change management

Manage stakeholder relationships and propagate the use of the Performance Excellence Tools,

Techniques, Methodologies, Frameworks & Practices

Formulation of Standard Operating Procedures and ongoing monitoring through Standard

Measurement Systems & Controls to ensure Continuous Improvement

Work with Units to build Tracking Systems, Scorecards & Ops Controls for Service, Quality,

Efficiency, Productivity, Cost, Customer Service & other metrics

8 Any other activity related to Project Completion with expected solutions

C. QUALIFICATIONS AND EXPERIENCE REQUIREMENT

Qualifications

Essential MBA and/or CA or Graduate with additional relevant experience

Preferred Lean Six Sigma Certification, Prince 2.0, PMI, Agile, Waterfall, JAIIB/CAIIB

Experience

Essential Min. 8 years with atleast 3 to 4 years in Wholesale / Trade Banking

Preferred Experience in Wholesale related Process & IT Improvement Projects

Project analysis and delivery excellence in a banking change environment

Excellent communication, negotiation and influencing skills

Ideally prior experience working for a management consultancy or a Bank

Background in Banking across a few functional areas in the Services/Ops functions

Ability to structure, plan and execute projects covering various business area

J O B D E S C R I P T I O N

D. COMPETENCY REQUIREMENTS

a. Technical Skills

Skill Attribute

Project

Management

Overall Project Management & Execution, including

• Initiating & Planning

• Delivering results

• Monitoring & Controlling

• Project Risks

• Stakeholder Management

• Project Closure

Business

Analysis

• Research to understand data points required to produce a certain result or data

analysis

• Requirement gathering to produce structured, functional specifications

• Working on complex data elements

• Proven record of working through the full project life cycle

• Proven experience working in a project environment with different

methodologies and approaches

• Experience of working in a banking change environment

• Strong analytical skills

• Strong stakeholder management

• Excellent communication skills

Consulting

Skills

• Dealing with a cross section of colleagues, influencing skills and building bridges

to achieve desired results

• Business Analysis, Project Management and Change Management within a

Universal banking environment

• Ability and flexibility to work in disparate functional areas of the Bank

• Delivery Excellence in reports & presentations produced

EUC Skills Expertise in MS Excel, Word & Powerpoint

Creating meaningful, smart & effective Powerpoint decks

b. Behavioural Skills

Competencies Attribute

Professionalism To contact our duties with good judgement and in good faith

Respect To be sensitive and responsible for what we say and do

Excellence To act in a manner that earns the trust and admiration of others.

Entrepreneurial To be enterprising and take ownership of our actions

Teamwork To be successful together

Self-Driven Energetic, Self-starter & self-driven & should continuously improvise

Accountability Being answerable and liable

Analytical Thinking The scientific approach to problem solving. Definition; Hypothesis; Facts;

Analysis; Solution

Attention to Detail Being meticulous and checking the nitty gritty

Conceptual

Thinking Ability to identify patterns or links between seemingly unrelated issues

Result Oriented Unwavering focus on achieving results, maintain performance.

Creativity Creating new & imaginative ideas to be applied as solutions

Teamwork Working Collaboratively to achieve the common goals

People Skills People Skills Understanding people; using appropriate approaches to

obtain results

Communication Managing time effectively – allocating the right time to right activity

Desired Candidate Profile

Perks and Benefits