Citizen
Full Time
Direct Hire
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 29th Nov 2022
The main focus of this role will be to support the rollout implementation of the current solution / template to the countries in the Asia Pacific region (APAC)
Provide support on the working hours of APAC for the SAP CRM systems which are used in multiple European countries, North America, and APAC and has an active user base of thousands. This includes solving technical issues assigned to the CRM team and often involves the analysis of complex production issues which may traverse multiple systems in the highly integrated IT landscape
Support digital transformation projects with designing and building enhancements across the toolset that meet business requirements
Support rollouts of SAP CRM into new business areas and teams
Develop, test, and promote patches, fixes, and enhancements to the production environment as per the change control guidelines
Communicate effectively with the client to identify business needs, issues, and requirements, and evaluate business solutions as required
Code analysis and problem identification to accelerate developments
Knowledge transfer to trainers, subject matter experts, and other consultants
Provide occasional support outside of normal working hours for month-end, P1 issues, system maintenance, and GoLives
Deliverables as assigned by the stream lead
Knowledge Skills and Experience
2-5 years business experience
SAP CRM process and system configuration knowledge
Analytic skills for problem solving
Customer orientation behavior and good communication skills
Ability to work in an international environment and a team split across the world
Fluency in the English language
ABAP development and/or code debugging skills will be a plus