Direct Responsibilities
- Pro-actively monitor, manage and improve availability and performance of the production environments
- Provide main coverage in the Follow The Sun support model: perform regular checks and handover to other support teams in Singapore and New York.
- Manage, maintain and ensure version and configuration control for the various Middleware Messaging applications
- Monitor environments, ensuring full availability throughout the day
- Plan and implement application releases, load tests and configuration changes
- Customize production tools such as monitoring and deployment tools
- Pro-actively manage the capacity of production applications and provide feedback by proposing solutions to the management on performance and capacity
Contributing Responsibilities
- The Production Engineer will also work with other teams to respond to incidents and resolve issues promptly,
- Often under pressure, to restore normal services to the business. Therefore, ability to be on call and provide support out of hours is essential in addition to the early/late shifts and weekends.
- As this is a production support role, focusing across a range of different technologies, candidates must possess the aptitude and desire to learn.
Technical & Behavioral Competencies
Required Skills
- Proven experience of TIBCO RV ( v8.4 + ) messaging product set
- Proven experience of TIBCO Business Works ( v5.8+ and EMS v8.0+ )
- Good general knowledge of Linux and Windows Operating Systems
- Networks good understanding of network principles and more specifically multicast
- Previous experience of working within a middleware messaging in a financial environment
- Experience with CI/CD using Jenkins, Ansible & Git would be beneficial for this role.
Desirable Skills
- Working knowledge of a programming language such as C++, C# or Java and scripting languages such as (Python, PERL, Shell, SQL....)
- A previous experience of TIBCO HAWK monitoring product set
- Experience in other middleware messaging software like Informatica UM
- A previous experience of Geneos monitoring product
- Good incident and problem management skills, with knowledge of ITIL beneficial
- Experience with CI/CD using Jenkins, Ansible & Git would be beneficial for this role.
Behavioral Competencies
- Strong problem solving skills
- Good interpersonal skills and team player
- Good communication skills
- Client focused
- Attention to details
- Strong aptitude and interest in technology
Specific Qualifications (if required)
- Bachelor s degree in Engineering, IT or related fields