UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 9th Aug 2022
Develop a deep (and technical) understanding of the customer s business priorities, operational model/objectives, data center environment, data center architecture/roadmap, and their IT initiatives.
Develop a deep understanding and knowledge of the Nutanix platform to facilitate the trusted advisor relationship.
Maintain awareness of customer operations as Nutanix product expert/advisor and assist with operational planning, risk management and act as an advisor for deployments
Act as an advocate of the customer and conduit into various Nutanix cross-functional teams leadership, including Sales, Support, Engineering and Product Management.
Highlight any operations issues both unique to the customer s deployment of Nutanix and their IT environment and those commonly experienced to facilitate visibility, risk mitigation and alignment to best practices
TAM will monitor unpublished issues, internal service bulletins and other exposure to proactively mitigate future issues
Conduct a regular cadence of operational review with the Customer on weekly incidents, field advisories, security vulnerabilities, and related root-cause analysis.
Conduct quarterly or appropriate frequency of onsite business reviews and regular interactions with executive sponsors
Conduct or coordinate a twice-yearly health check on the customer s environment
Coordinate issue management, escalation and resolution with Support and Engineering. Coordinate the delivery of consulting services.
Extract and maintain account insights and capture in TAM 360view reporting platform
Establish direct relationship with account stakeholders (financial, management, operational) and have regular touch points to assess TAM value delivery
Ensure TAM value-added processes and deliverables adhere to the scope and compliance in delivery
Participate in Sales Account Planning and support account penetration/pipeline growth strategies
While not dedicated to the customer, visit customer site on a weekly or otherwise appropriate regular basis to facilitate development of trusted advisor relationship
Must be located in the Mumbai area or within a reasonable radius to support regular on-site customer engagement at each respective customer
4+ year experience in an enterprise data center environment, ideally with a leading IT infrastructure or software vendor, with a strong understanding of enterprise account technical management.
4+ year virtualization expertise, including VMware VSphere (Hyper-V a plus). Nutanix platform knowledge and expertise is highly desired, including AOS and AHV experience. Related certifications in networking and storage highly desired
VCP certification and demonstrated overall VMware experience is a must
Demonstrated hands-on experience with similar technologies and platforms
5+ year networking expertise, especially for IT infrastructure and virtualization
5+ year storage expertise with leading enterprise storage solutions is preferred
Desired experience and/or exposure especially from a virtualization and IT infrastructure side, with/to leading enterprise solutions, including RDBMS (Microsoft SQL Server, Oracle, etc.), Microsoft Exchange, Splunk, Big Data, VDI, SAP, branch office deployments, is desired
Deep (and technical) understanding of data center infrastructure virtualization, compute, storage, networking, converged infrastructure, distributed file systems, DR/HA, security - and workloads such as VDI and enterprise apps
Excellent local language communication , project management, presentation, and problem solving skills required with ability to build trusted partner relationships with premier enterprise and Financial Services Industry customers. Ability to scale from technical engagements and guidance to mid-level IT management interaction.
Ability to collaborate effectively with cross-functional teams, including Sales, Support, Engineering, Product Management and Consulting Services.
Manage communication, education, and consumption of unpublished internal information on product stability, which can be sensitive, to pre-emptively mitigate risks for Customers. Or before the information is generally published
Ability to manage multiple projects and tasks, determining project urgency and execute detailed action plans in collaboration with customers and Nutanix stakeholders
Candidate must have 4-5+ years of Customer Relationship Management experience
Bachelor s Degree in Computer Science, Engineering or related field, or equivalent technical experience is required