Working hour- Shift basis
Location - Mumbai
Responsibilities for Technical Support Engineer
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
- Actively update, maintain and monitor all aspects of computer networks
- Install and configure computer systems and applications within the company
- Respond to customer inquiries and assist in troubleshooting and resolving challenges
- Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Act as the initial point of contact for all computer and system related concerns from clients or other employees
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Qualifications for Technical Support Engineer
- Industry-specific certification in relevant computer languages or software may be required
- Should have Knowledge in MySQL, Database, Java
- 2 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services
- Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs
- Extensive experience working with different operating systems including Windows .
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Ability to prioritize and manage several milestones and projects efficiently
- Professional written and interpersonal skills are essential when communicating with customers and clients
- Experience installing and configuring computer systems and applications for a large company
- Accept constructive criticism and customer feedback regarding their experience with software or IT services