Managing and supporting a team of Help Desk Technicians.
Mentoring your team, providing training, and conducting performance evaluations. Monitoring team performance and developing feedback reports for management.
Communicating with clients and providing in-person and phone support, if required.
Troubleshooting and resolving technical issues.
Managing escalations and ensuring any issues are resolved in a timely manner.
Job Shift: Night
Experience: 5 - 9 years
Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.