Required Skills

Technical Support Troubleshooting Customer Support Inside Sales

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 16th Aug 2022


Roles and Responsibilities

Marco Role: Technical support, Marketing, Promotion, Documentation.

Specific Responsibilities-

1. To support customers with technical information with respect to installation and troubleshooting.

2. Generate analysis report of the queries faced during customer support & update it to Product Management & Marketing team to take required action in order to make customer support documents.

3. Responsible for updating quality issues to Product Management / BD Support to generate the new leads from support activities, co-ordination with sale follow-up with Sales & Marketing team.

4. Field visit if necessary as per the requirement.

Desired Candidate Profile

Skills Required:

Communication, Technical Skill, MKTG Skill, Networking Skills, Interpersonal Skills, Problem solving, Demonstration skills / Presentation skills (to customers)    

Company Information