AEM Technical Consultant
Experience : 3 - 8 years
About SRM:
SRM Technologies, part of the SRM Group, was established in 1998 and provides Cloud and Infrastructure, Digital Transformation, Managed IT Services, Application Lifecycle, Quality Assurance, eCommerce and Product Engineering services. These are offered to the Education, Automotive, Manufacturing, Consumer, Transportation & Logistics, Supply Chain and Healthcare industries.
Our passionate employees exemplify our core belief of ideas@work. At the heart of it is the belief that ideas and the resulting innovation are useful only when they make a difference to our customers business and the lives of their end-customers. We believe in the practical application of these ideas and their transformative impact
Role Description:
- Provide a great relationship experience for all assigned clients and assist clients to expand their usage and adoption of Adobe products.
- Work closely with Sales Executive and consult with other team members (consulting/project management/engineering services/customer support) to be sure mutual objectives are met in support of client happiness.
- Communicate consistently with clients throughout the contract lifecycle, calling out meaningful issues where needed.
- You will maintain client contact and provide status updates for all issues while continuing to handle client expectations, keeping clients satisfied and expectations realistic.
- Demonstrate Amazon and Azure cloud services and advanced Adobe Command/Control systems to use the next generation cloud management solution
- Collaborate with the teams that provision, customize, monitor, handle and upgrade our cloud hosted Enterprise offering and drive continuous improvements into the management system to support these areas.
Requirements:
- Extensive experience with cloud hosting technology, including Azure and AWS infrastructure
- Strong knowledge of Linux, Windows Server and Java systems Chef
- Excellent communication, social, presentation, and interpersonal skills, both verbal and written
- Exceptional customer management skills including consulting and training; strong desire for customer success
- Proven ability to navigate constant change and excel in high-stress situations while maintaining a clear line of communication with customers
- Experience with long term operation, monitoring and upgrade of enterprise software
- Ability to demonstrate AWS and Azure cloud services; advanced Adobe Command/Control systems for utilizing as the next-gen cloud management solution
Interested, please drop your updated resume to jayashreer@srmtech.com