Hiring for Team Leader/Manager- operations (Inbound Process)
- Excellent Communication
- Knowledge of MS -Office
- Should know throughput calculation like attrition, shrinkage, SLA's, (Service level adherence).
- Should have handled min 15 to 25 agents as team lead.
- Should handle the team weekly reviews and encourage team to meet organizational goals
- Responsible for staff retention within the team.
- Should be aware of KRAS, KPIS.
- Should be only from a BPO voice process
- Should be ready to work for 6 days as it is a domestic process
Job Description :
- Complete monitoring of the team and team performance.
- Managing day to day planning, operational challenges and solving problems of a team of agents.
- Maintenance of the data records, meeting revenues & targets.
- Maintaining daily MIS report.
- Operational management. Managing the floor, adherence to schedule.
- Ownership and problem resolution.
- Training and development of staff.
- Motivation, leadership for a team leaders agents and developing future leaders.
- Conducting performance appraisal for the team.
- Work very closely with the team members, understand the agents problems and weaknesses and address these.
Vacancies : 03
Job location : Noida, Hyderabad
Immediate Joiners required
Noida :- 1 TL and 1 Manager
Hyderabad:- 2 TL and 1 AM
Walkin at :
Cyfuture India Pvt. Ltd.
Plot 197/198, NSEZ , Noida Ph 2
Sec 82 , Noida 201305.
Time : 11.00 AM to 3.00 PM
Contact Person : Shivangi
Thanks
Shivangi
9810864895