Required Skills

Helpdesk Analyst

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 28th Nov 2022


IT Service Desk/ Helpdesk Analyst Keys Deliverables:

  • Single Point of Contact assistance for End User Support
  • To respond to the incidents/problem/change reported by end user predominantly through voice Interaction and also through email, chat and web portal
  • Log tickets in the call-logging tool on behalf of users
  • Take necessary action viz resolves (over phone or remote) or assigns the issue to right assignment group

Required profile:

  • 0.6+ years of experience
  • Freshers with good communication skills can also apply
  • Good customer handling skills
  • Ready to work in 24*7 support
  • Preferably immediate joiner

Company Information