IT Service Desk/ Helpdesk Analyst Keys Deliverables:
- Single Point of Contact assistance for End User Support
- To respond to the incidents/problem/change reported by end user predominantly through voice Interaction and also through email, chat and web portal
- Log tickets in the call-logging tool on behalf of users
- Take necessary action viz resolves (over phone or remote) or assigns the issue to right assignment group
Required profile:
- 0.6+ years of experience
- Freshers with good communication skills can also apply
- Good customer handling skills
- Ready to work in 24*7 support
- Preferably immediate joiner