• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 26th Sep 2022

Responsibilities :

• collaborate with the external implementation partners to secure solution technical blueprints and integrations are properly designed, documented and ready for transition to Operations.
• support HRSD module operations acting as Level 3 on technical incidents and driving solution s Release process with compliance with IDS Standards.
• drive solution s Enhancement management process from a technical perspective.
• will provide technical best practices, guidance and estimates to Business partners upon requested Enhancements as part of solution Change Control process.
• will lead HRSD configurations in Agile mode, handle Enhancements backlog and support testing and releases.   
• Act as the subject matter expert for all ServiceNow HRSD related implementations
• Proactively recommend ServiceNow processes, integration needs, process workflows associated to incoming Business requirements
• Work with Product owner to design user stories and prioritize requests
• Assess effort associated to ServiceNow HRSD required change and manage product configuration backlog, reporting about progress and impediment in Agile mode
• Handle and maintain implementation related documentation: solution blueprint, interfaces design documents, configuration workbook, user stories and process follow associated.
• Lead the design and implementations, driving configuration activities in DevOps
• Develop complex Service Catalogues using workflow editor, configure multilevel approvers/notifications, dynamic approvals, notification reminders and assign automated Task activities.
• Business requirements review for compatibility with existing integrations and applications
• Solution design Authority participation for Integrations Functional specification review
• Involvement in User Acceptance testing - Supports UAT and defects resolution
• Involvement in Release Management - Supports Agile release management complying with IDS standards
• Solution technical support - Acts as Level 3 escalation level on technical queries and issues on live solution - Owns the editor level escalation on such issues.

Must have

• Overall 7 year of experience out of which 5 years of experience in project implementation and configuration of ServiceNow HRSD Enterprise and ITSM modules.
• Business facing experience in Agile delivery mode
• Experience in Employee Service Center and Service Portal, Configure Client Scripts, UI Policies
• Experience in developing ServiceNow scoped applications, ACLs (Access Control Lists), data-feeds, dashboards, data policy, notifications, email scripts etc.
• Experience in developing Service catalogs, Workflow /Flow Designer, Catalog scripts, macros etc.
• Experience in ServiceNow Scripting like Scripted Rest APIs, Business rules, client scripts etc.
• Experience in ServiceNow automated testing
• Service Now Platform Foundation and/or Implementation for ITSM or HRSD certification
• Team Spirit, customer oriented
• Fluent English speaker
• Strong analytical problem-solving skills
• Clear written and verbal communication skills

Nice to have

• Experience in implementing solutions around HR Business processes, especially with Onboarding, Offboarding and Cross-boarding processes
• Experience in integrating external products like RPA s, Ticketing tools, Monitoring tools with ServiceNow.
• Experience in using ServiceNow REST API, as well as XML and JSON knowledge
• Experience in Data load, transform maps creation and reporting capabilities.
• ServiceNow HRSD Admin certification
• ServiceNow Application development certification
• Jira or DevOps Agile management software knowledge