• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 30th Jul 2022

Roles and Responsibilities

We're looking for an Admissions Counselor who are extremely customer centric and are

excited by the challenges of a new emerging business environment.

As an Admissions Counselor you will be responsible for developing new leads, communicating

with customers, understanding their needs, and ensuring a smooth sales process. You must be

comfortable making dozens of calls per day, working with channel partners, generating

interest, qualifying prospects and closing sales.

Responsible to manage & convert leads for versatile upGrad programs which are in

collaboration with renowned Universities/Institutes such as IIITB, NIMMS, IMT

Ghaziabad, Deakin Business School, IITM Liverpool Business School, MICA.

• Providing in-depth information to prospective learners, this includes counseling

through phone, email, chat and social media.

• Identifying references through the existing customer base to increase the sales

pipeline

• Details pertaining to lead discussions & conversion should be updated real-time on

CRM (Salesforce) software

• Responsible for adherence of the inside sales process, tools and data management.
• Meet and overachieve the given weekly, monthly and quarterly target in terms of

revenue as well as number of enrolments.

• Handle Objections and Price Negotiation in order to generate Sales Revenue.
• Maintain effective communication till the time learner is onboarded

Desired Candidate Profile

Excellent written and spoken communication skills (English proficiency).

• Strong sales bent of mind, in order to understand and effectively communicate what

upGrad is offering to its prospective students and close applications.

• Approachable and vibrant personality.
• Ability to approach any situation with patience and very strong empathy.
• Passion to deliver the highest levels of customer service at all times.
• Must be a team player with the ability to work independently, prioritize tasks, and

meet targets/deadlines.

• Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable.