Qualification:
Bachelor s degree in any Specialization.
Job Responsiblity:
- Attend on-call and online meetings with clients to analyze, troubleshoot and diagnose ERP problems.
- Document and resolve the ERP issues on the support system
- Actively update, maintain, and monitor product performance at the client site.
- Coordinate with client and development team to get the ERP problem resolved.
- Respond to customer inquiries and assist in troubleshooting and resolving challenges
- Complete detailed reports listing requests to technical assistance steps taken to resolve them, and the specific dates/individuals involved
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Act as the initial point of contact for all computer and system-related concerns from clients or other employees
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Skillset:
- Good blend of Client facing skills and Technical aptitude.
- Good verbal and written communication skill.Well versed with SQL.
- Good knowledge of Database and queries.
- Ability to lead a workshop or training session.
- Ability to prepare effective PowerPoint Presentations.
- Ability to work within deadlines.