Required Skills

Remote Support IT Service Desk Technical Helpdesk it helpdesk

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 29th Jul 2022

JOB DETAIL

IT Helpdesk Associate

We currently seek applicants for IT Help Desk Associate position to join our Pune office. IT Help Desk Associates handle 1st level support calls from ZS offices worldwide in a user environment consisting of laptop and desktop computers running the standard suite of business applications.
 

Responsibilities:

  • Troubleshooting IT-related issues for a user population of ZS employees and clients using ZS proprietary software via telephone and remote access
  • Common query topics include: VPN via RSA Soft token, IP telephony, Active Directory and Exchange, Network connectivity, File server and file share access, application-specific issues);
  • Complete administrative tasks, such as tracking help desk calls, assisting with organizational efforts and asset management;
  • IT team projects as assigned.

Qualifications:

  • Bachelor's degree required, Master's degree desirable;
  • 1-2 years of relevant experience in customer support, or as a Helpdesk Associate (preferred);
  • A+ certification or Microsoft Certified Systems Administrator;
  • Ability to approach problem-solving methodically and analytically;
  • Strong oral and written communication skills;
  • Strong customer service orientation;
  • Professional appearance and demeanor, with ability to exercise good judgment and discretion;
  • Ability to work varied hours, enabling support in a 24/7 environment;
  • Ability to travel between offices, primarily within India.

 

Company Information