JOB PURPOSE
- Be the part of SAP CRM Team as Technical specialist for Datwyler Group companies
• Support in a daily operations for SAP CRM module on technical domain & collaborate with cross functional experts within Datwyler Group companies
• Involvement in project related discussion to identify technical requirement, perform technical analysis & implement the changes
MAIN TASKS AND RESPONSIBILITIES
- Acts as the technical expert for SAP CRM/C4C domain for Cloud for Sales module.
• Actively participate in business requirement discussion and make analysis on custom requirement using application cloud studio kit
• Troubleshoot, identify and resolve problems that occur in SAP CRM/C4C Module (Cloud for Sales)
• Provide technical designs on gathered requirements from functional expert/key users/end users that does not fit to standard capabilities
• Works on Service Now on daily basis to monitor and provide solution on incidents raised by end users or colleagues
• Provide problem resolution for SAP CRM/C4C support issues to internal business partners and maintain support logs and technical documentation
• Involved in the lifecycle of SAP CRM/C4C projects from design through go-live, having exposure on Cloud for Service/Marketing is plus
• Provide solid, error free and efficient technical solutions with the minimum of lead & management supervision
• Working knowledge of the SAP CPI/SAP SD for the integrated business processes with SAP CRM/C4C module at least to the basic level
• Provide support on SAP C4C Accounts/Quotes PDF output development using Adobe Life Cycle design tool
• Monitor/troubleshoot the SAP C4C web message monitoring /SAP CPI monitoring/SAP ERP&S4 Idoc monitoring
• Provide support to the SAP CRM/C4C interface with SAP & third party application
• Assist with SAP C4C’s enhanced features upon every quarterly upgrades and adjust the system.
• Provide support on SAP C4C merge & change project execution after release upgrades
• Perform technical expertise from development, unit testing to implementation of all custom requirements and keep the technical documentation up to date
• Provide effective and timely oral and written communications to management, peers and users.
• Identification and escalation of issues and risks to management in a timely manner
SKILLS, TECHNICAL COMPETENCIES AND BEHAVIOURS
- Minimum 2-3 years’ working experience in SAP CRM/C4C cloud for sales module as technical expert
• Minimum 1 life cycle SAP CRM project implementations with basic understanding of business processes is preferred
• Good understanding of SAP Cloud Applications Studio to carry out custom development on SAP C4C application
• Highly skilled in ABSL, UI Script, UI designer, C4C Web Services (SOAP) ODATA API in Cloud Applications Studio (SDK) to develop and deploy C4C solutions
• Excellent understanding of Business flow & expertise in requirement gathering from business department.
• Strong debugging and problem solving skills in SAP C4C. Experience in Mashup, Approval Process, Data Source and reports, Custom Form development, External Web service Integration
• Experience in developing custom objects and PDI in C4C is a must
• Familiar with Integration between C4C and SAP ERP on premise/S4 Hana/Third party application using CPI
• Good understanding of Adobe Life Cycle Designer tool
• Certification in SAP C4C Technical or Cloud Application Studio is a plus
• Self-starter, Good team player, Good Communication and Analytical skill
• Fluent in spoken and written English
• Proactive attitude and capability to work with a minimum guidance
• Capability to work in a multi-cultural environment
• Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
• Willingness to travel on-site as and when required
KPI's
- Key and End users Survey
• SLAs - Incident Management resolution
• On-time support of project tasks
REPORTING AND INTERACTIONS
- Reports to: SAP CRM Lead Consultant
• Interacts with: Key Users, End Users, external Partners or suppliers, peer groups in ICT