Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
Leading ongoing reviews of business processes and developing optimization strategies.
Accountable for managing IT Support proactively
Monitor the Helpdesk tickets and identify any training needs
Carry out testing of any data or bug fixes
Streamline the activities keeping all major stakeholders informed at every stage of the project.
Day-to-day management of operational and technical aspects
Analyze and clarify internal and external business operating requirements
Support the Senior Business Analysts by ensuring full participation in the performance development review process of the platform and maintain an up to date record of all training and development activities/programs.
Actively identify risks and use effective risk management and reduction techniques
Communicating with different Vendors for various vendor applications getting the bugs (if any) fixed from them by continuous follow-up.
Develop and deliver training as related to specific applications and business processes including preparation of materials, agenda, exercises, and test data required.
Develop written business functional specifications for Custom reports, custom applications, changes to security and changes to application functionality.
Properly document client requests and resolutions in ticketing system.
Desired Candidate Profile
Technical Support experience of 3 to 5 years
Bachelors degree in Computer Science or Information Technology