Required Skills

Customer Support

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 29th Jul 2022


  • We are looking for a bright Technical Support Engineer to provide enterprise-level assistance to our customers. This technician will provide support via phone, web, email, chat, and other channels as required.


  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Conducting product walk-through and providing resolutions to customers queries on the MindTickle product.
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper recording and closure of all issues.
  • Prepare accurate and timely reports.
  • Document knowledge in the form of knowledge base tech notes and articles.


  • Good in problem analysis, troubleshooting, requirement analysis.
  • Solid verbal, written, presentation, and interpersonal communication skills.
  • Fast learner and can pick up new technologies.
  • Capable of working on a cross-functional team to solve business tech problems.
  • Willing to work in US shift.
  • Ability to make complex technical matters easy to understand even for non-technical people.
  • Highly driven individual with an execution focus and a strong sense of urgency.
  • Self-directed and resourceful/entrepreneurial experience, and attitude.
  • High level of enthusiasm about helping and serving clients, strong customer and solution-oriented personality.
  • Handle details accurately and in a timely manner.

Good to have

  • 2+ years experience in Customer Support within an enterprise software organization.
  • Knowledge of SaaS business model, SaaS technologies, and related applications.
  • Knowledge of web development technologies (JavaScript, HTML, CSS) a big plus.
  • Proven time management skills in a dynamic support environment.
  • A background in engineering or support.

Company Information