• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 10th Nov 2022

We ahve urgent requirement for Dy Manager_BPO Process for Pune Location.

Position: Deputy Manager

Experience : Telecom experience 5-10 years

Client : Indian MNC

Location: Pune

Process: Voice/ Non-Voice

Shift : Australia Timings - 4:30 am to 1:03 pm. 24/7 work environment might be required to work on weekends.

Qualification: Graduate

Experience Breakup : BPO Experience in Telecom Domain

Essential Hiring Skills

Team Building, Performance Management, Client Engagement, Coaching & Feedback, BQ Management, Problem Solving, Decision Making

Good to have Hiring Skills

Good to have hiring Skills from the candidate but not a show stopper to hire. It would be an add on over and above the Essential skills

Lean/Six Sigma Certified

Trainable Skills

A brief of the skills on which the employees will be trained on

Telecom Process Training

Responsibilities

The Responsibilities which will be played by the role

Responsible for a team of 75-100 advisors and their performance, careers & growth. Would have 4/5 team leader reporting in to the person. This is a client facing role so the candidate needs to have good verbal & written communication skills.

Language Proficiency Level

Language Proficiency Level for each of the language mentioned on Languages column example - (English SVAR / Vercent score level), A1/ A2/B1/B2 level. Local language competency level.

Interested can share resume at vinay.m@strydeconsulting.com or whatsapp : 9985258939

Regards,

Vinay Kumar M

Vinay.m@strydeconsulting.com

strydeconsulting.com