Required Skills

Customer satisfaction

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 8th Aug 2022


  • Debug, root cause and resolve customer issues escalated via Critical Accounts Program (CAP)
  • Manage critical customer situations through communication with customers including periodic statusing, Root Cause Analysis and consistent dialog with Engineering, as needed
  • Provide technical leadership to SRE teams on Nutanix products and customer handling
  • Act as a technical escalation path for SRE teams for critical bug prioritization
  • Perform case reviews for accounts identified as hot to improve customer satisfaction
  • Pro-actively seek out issues that can affect the customers and take necessary steps to resolve them
  • Improve serviceability of the product by contributing to the development of tools to scale our field deployment and auto-support infrastructure
  • Define and drive changes to our product with the Engineering teams
  • Work with technology partners (ie. VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem
  • Develop and contribute to internal and external knowledge base articles
  • Actively participate in ONCALL and support case deflection activities
  • Be a champion for our customers. Go above and beyond to support their business and use of the Nutanix product

Qualifications and Experience:

  • 5+ years of experience in virtualization (preferably VMware ESXi or Microsoft Hyper-V), Layer 2/3 networking, Linux systems administration, and storage analysis, and troubleshooting
  • BS in Engineering (or equivalent and 5+ years work experience)


  • Excellent interpersonal communication skills that span both business and technical audience
  • Solid problem solving skills with customer centric approach.
  • The passion & ability to learn new things, while never being satisfied with the status quo
  • Be able to work in virtual teams comprising of members of cross-functional teams
  • Lead conference calls to ensure timely resolution of customer issues

Company Information