Required Skills

German Language call center IT Support Voice Process ms office

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 10th Dec 2022


Roles and Responsibilities:-

  • Attend to the local & international colleagues in case of IT related incidents and requests
  • Provide 1st level support with help of checklists and documentation
  • Provide efficient and responsive service to colleagues by maintaining an acceptable level of productivity as measured through established metrics (service levels)
  • Follow up on easy work flows (incidents / service requests)
  • Responsible for IT issues in WIS mailboxes
  • Collaboration with German colleagues
  • Process starter/mover/leaver documents
  • Keep IT inventory up to date
  • To handle the queries on call & email in fluent German.

Functional and Additional Qualification Requirements:-

  • Highly motivated professional, capable of working with an energetic and enthusiastic team
  • Team player with a strong work ethic that takes ownership of their job
  • Assertive, driven, proactive
  • Ability to communicate effectively, meet deadlines and achieving results are critical
  • Proficiency with Microsoft Office products
  • Experience with SAP, R3 , KMS , Windows etc. desirable
  • Display a keen eye for detail
  • User help desk or call center experience preferred

Qualification and Educational Requirements:- 

  • Graduation: Any
  • Marks / Percentage: 60% and above
  • Language: German / Level B2, C1 desirable
  • Experience- 0 to 3 


Company Information