Essential Duties and Responsibilities :
- Develops product content for one or more software products
- Writes content that is focused on user goals and is accurate, complete, clear, concise, and grammatically correct
- Takes occasional guidance from the manager or team lead to write new content or update existing content
- Independently uses and resolves basic problems that occur while working with authoring tools (oXygen XML Editor, DITA), source control tools, and other job-related technology
- Identifies and recommends improvements to style guides and processes
- With support from a Project Lead or Senior Information Developer, delivers UI text, context-sensitive help, videos, guided tours, along with conventional help
- Exhibits an understanding of the products, industry, and business domain
- Works closely with an editor on content deliverables; uses assigned checklists to perform self-edits
- Tests all content in an installed, pre-release version of the products.
Required Qualifications:
- Bachelor s degree in Technical Communication, Journalism, English, or a technical discipline
- 2+ years of experience in working as an Information Developer
- Fluency in plain English, minimalism, and structured authoring
- Ability to quickly learn new tools and technologies
- Passion for enhancing the product experience
- Self-motivated, detail-oriented team-player with excellent time-management and organizational skills
- Proven ability to meet strict deadlines, prioritize work, and manage multiple assignments
- Ability to think critically about the user journey and develop appropriate content
Preferred Qualifications:
- Experience with DITA and HTML
- Knowledge of JSON, JavaScript, Markdown, or CSS
- Knowledge of video creation and graphic creation
- Knowledge of and ability to work in command line environments
- Knowledge of platforms, such as UNIX including Linux, IBM i, and IBM z
Education:
- Bachelor s degree in Technical Communication, Journalism, English, or a technical discipline
- 2+ years of experience in working as an Information Developer