• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 27th Sep 2022

Contacting clients to find out the nature of the incident or Service Request.

Troubleshooting hardware and software issues.

Installing and maintaining hardware and computer peripherals.

Installing and upgrading operating systems and computer software.

Troubleshooting networking and connection issues.

Troubleshooting for Printer, Scanner, Camera System etc

Knowledge on Access & Permission Tickets (Access to Software / Applications based on ticket)

Network Knowledge on Router & Switch Configuration / Troubleshooting

Server Knowledge on AD, Exchange Support & Troubleshooting

Understanding of SLA and IT Ticket Tool.

Desired Candidate Profile

Desktop Support or Technical Support 4-5 + Years of Experience

Amazon Web Service / Azure Knowledge / Certification

Network Certification CCNA or CCNP

Windows Certification MCSA

ITIL Knowledge / Certification

Bachelors degree in Computer Science or Information Technology.

Knowledge of computer hardware systems, software, and MS Office Products.

Knowledge of popular operating systems, software applications, and remote connection systems.

Excellent written and verbal communication skills.