We have urgent opening for Contractual IT Support in Pune location.
Roles and Responsibilities
- Complete IT setup for location having asset count of 250+ assets & Local Data Centre
Experienced in managing all IT infrastructure (i.e. Servers, Vitalization, Thin Clients (N Computing), CCTV, EPABX & other IT infrastructure single handed
- Understand & fulfilling users requests on IT applications like ERP, Ms-Office, Adobe suite & others business applications
- Execute & manage local support of application & escalate to central IT in case of deviations via ITSM tool
- Maintain SLA of all IT tickets raised for infra & applications and ensure resolution for the same with good user feedback and their wow experience
- Manage and maintain local IT inventory with proper tagging and bi monthly asset verification
Ensure local data backups, AD/WSUS, Antivirus, File & Print Servers, Thin clients servers with up-to-date patches & updates applied. Adhere to IT security procedures & processes
- Manage & maintain CCTV, local network, User computer device, etc. Coordinate with vendors for timely resolution of issues
- Manage & update daily Daily/Weekly/Monthly checklist & MIS reports with continuous improvements & user feedbacks
- Manage & support new IT projects in accord of IT setup, train new users/IT executives & manage the local development of IT setup project
- Golden opportunity to work on greenfield projects in conjunction with central project team to deliver each project on agreed timelines
- Manage local IT Procurement & implementations
Provide support in ERP Rollout to new & existing users
- Responsible for DATA Backup & Restoration activity for Server & network equipment at all centers
- Manage Antivirus, Ms office & other applications and other IT Security equipment
- Logging of call with OEM / partners in case of any errors/break downs
- Log all call in ITSM tool and provide resolution as per SLA
- Resolve day to day issues related to Desktop, Laptop, Servers, Printer, Wi-Fi, etc. and provide updates to managers
- Perform root-cause analysis on repeated issues to enable future prevention
- Implement operate and maintain Server Virtualization
- IT Asset Tagging and updating the same in IT Inventory Sheet
- Adhere to IMAC process
Desired Candidate Profile
- Candidate with 1.5+ years of experience
- Any Graduate.
- The requirement is for Contractual IT support for the duration of 5 months i.e. till 31st December, 2022
- The candidate has to support various centres of Vibgyor Schools in Pune as and when required.
- Base Location - Vibgyor High Hnjewadi
Interested candidate can send resume to namita.budholiya@vgos.org