Experience: Fresher
Shift Time: 24*7
Location: Pune - Baner (Work from Office)
Looking for Immediate joiner With Good Communication Skills.
Minimum Job Requirements
- Completed degree(s) ( IT background preferred) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
- Basic computer course (MS-CIT) preferred.
Responsibilities for this position include:
- Ability to communicate effectively, both orally and in writing.
- Skill in the use of personal computers and related software applications. Provide customer service, both internally and externally.
- Assisting with site visits to field engineer over call.
- Opening and closing duties of the assigned ticket station
- Strong interpersonal skills, flexibility, and customer service orientation.
- Knowledge of ticket office workflow patterns and associated staffing requirements.
- Ability to handle a flexible work schedule, to include some evenings and weekends.
- Ability to operate a computerized ticketing system.
- Ability to make administrative/procedural decisions and judgments.
- Ability to investigate and analyze information and draw conclusions.
- Ability to functionally supervise and train employees.
- Answering incoming telephone calls and routing calls to the appropriate employee
- Provides backup maintenance and support of the overall ticketing system, as required.
- Performs associated administrative or clerical tasks, which may include special projects, correspondence, and/or program related activities.
- Performs miscellaneous job-related duties as assigned.