• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 1st Aug 2022

Responsibilities

• Serving as the first point of contact for customers seeking technical assistance over the ticket.
• Analysing issues through diagnostic techniques and pertinent questions.
• Determining the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Maintain the SLA at all times.

Requirements and skills

• Proven experience in an application support role.
• Hands on experience with LINUX.
• Working knowledge of Microsoft Office (Word, Excel etc.).
• Basic knowledge of SQL query (SELECT).
• Ability to diagnose and resolve basic application issues.
• Proficiency in English.
• Excellent communication skills (written and spoken).
• Any Graduate with basic analysis skills.
• Experience required 6 to 24 months,