Required Skills

ticketing system communication skills

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 6th Aug 2022


Experience: Fresher

Shift Time: 24*7

Location: Pune - Baner (Work from Office)

Looking for Immediate joiner With Good Communication Skills.

Minimum Job Requirements

  • Completed degree(s) ( IT background preferred) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
  • Basic computer course (MS-CIT) preferred.

Responsibilities for this position include:

  • Ability to communicate effectively, both orally and in writing.
  • Skill in the use of personal computers and related software applications. Provide customer service, both internally and externally.
  • Assisting with site visits to field engineer over call.
  • Opening and closing duties of the assigned ticket station
  • Strong interpersonal skills, flexibility, and customer service orientation.
  • Knowledge of ticket office workflow patterns and associated staffing requirements.
  • Ability to handle a flexible work schedule, to include some evenings and weekends.
  • Ability to operate a computerized ticketing system.
  • Ability to make administrative/procedural decisions and judgments.
  • Ability to investigate and analyze information and draw conclusions.
  • Ability to functionally supervise and train employees.
  • Answering incoming telephone calls and routing calls to the appropriate employee
  • Provides backup maintenance and support of the overall ticketing system, as required.
  • Performs associated administrative or clerical tasks, which may include special projects, correspondence, and/or program related activities.
  • Performs miscellaneous job-related duties as assigned.

Company Information