- Exceptional Communication Skills
- Knowledge about Fintech Domain
- Responsible to handle customer emails
- Responsible to handle inbound calls
- Excellent typing skills will be required to type up a lot of information in short period of time
- Ability to meet challenging targets.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Co-ordination with Internal Stakeholders.
Education and Training Requirements
- A College/bachelor s degree is required for this role.
Knowledge and Skills Requirements
- He/She Must have a passion for sales and technology. His drive must come from the willingness to help the company s growth.
- He/She must have exceptional communication skills.
- He/She must know how to build relationships as well know how to maintain them.
- He/She must be disciplined in working with people as well as be culturally sensitive in dealing with them.
- He/She must be tough-skinned and not take things on a personal level.
Working Conditions
- Overtime may be required when deadlines need to be met. A good team player with a ready to work under stress attitude is required.
Preferred Industry
- Fintech/Payment Gateway/Product