Roles and Responsibilities
- 10 + years of experience in SAP Basis area with updated knowledge on SAP BI, Portal, SCM, PI, CRM, Solution Manager, BOBJ and ECC.
- 2+ years of experience in SAP S/4 HANA
- Excellent communication skills (verbal & written, technical & interpersonal).
- Unwavering passion for customer service
- Strong conflict management and resolution skills
- Ability to maintain professionalism under stressful conditions
- Foundational network and server administration knowledge/skills
- Strong aptitude for understanding and relaying technical concepts
- Excellent telephone manners
- Excellent time management skills Ability to work well in a team and direct the activities of other groups
- Interface effectively and professionally with all levels of management both internally and externally
Desired Candidate Profile
- Provide guidance on the design, architecture and delivery of new and existing SAP and Business objects solutions
- Implementations from new installs & configuration thru go-live & upgrades
- Install and configure new SAP NetWeaver applications and configure and support integration with third party software and SAP systems
- Develop procedures and guidelines related to modification, upgrading and application of patches for SAP related systems and components
- Setup and maintain consistent SAP backup and Disaster Recovery procedures for SAP and BOBJ servers
- Support day-to-day tickets created by helpdesk relating to SAP Servers and SAP Software
- Develop and maintain project schedule including task management initiatives
- Perform DBA and high availability configuration, system performance and optimization techniques
- Provide team leadership skill, transfer knowledge, and provide guidance for SAP operations, configuration, monitoring and tuning to peers and Jr. Basis Team members
- Provide on-call support
- Interact with clients on reviews of projects and task assignments