Required Skills

Healthcare Investment banking Japanese Financial modelling Analytics

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 15th Nov 2022


  • Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.

  • Coordinate and manage all relevant stakeholders, including the service desk team, customers, and other internal teams

  • Manage, develop, and train service desk team

  • Document all service desk processes, and ensure service desk is consistently audited

  • Capture and report key performance metrics

  • Serve as escalation point for service desk technicians

  • Supplies expertise and judgement in providing quality, and occasionally complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and data analysis, and updates to client accounts in a timely manner.

  • Experience in BFSI domain mainly into securities data is preferred


  • Excellent communication skills, capable of effectively communicating technical information in English, both written and verbal.

  • Outstanding customer service skills

  • Strong problem solving and troubleshooting skills. Organized, detail orientated and self-motivated.

  • The ability to research and understand technical documentation.

  • Have experience in managing ITSM tools such as ServiceNow/Jira etc.

  • Has good understanding of master data management and understands data flows.

Company Information