UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 15th Nov 2022
Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
Coordinate and manage all relevant stakeholders, including the service desk team, customers, and other internal teams
Manage, develop, and train service desk team
Document all service desk processes, and ensure service desk is consistently audited
Capture and report key performance metrics
Serve as escalation point for service desk technicians
Supplies expertise and judgement in providing quality, and occasionally complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and data analysis, and updates to client accounts in a timely manner.
Experience in BFSI domain mainly into securities data is preferred
Excellent communication skills, capable of effectively communicating technical information in English, both written and verbal.
Outstanding customer service skills
Strong problem solving and troubleshooting skills. Organized, detail orientated and self-motivated.
The ability to research and understand technical documentation.
Have experience in managing ITSM tools such as ServiceNow/Jira etc.
Has good understanding of master data management and understands data flows.