• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 15th Nov 2022

• Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.

• Coordinate and manage all relevant stakeholders, including the service desk team, customers, and other internal teams

• Manage, develop, and train service desk team

• Document all service desk processes, and ensure service desk is consistently audited

• Capture and report key performance metrics

• Serve as escalation point for service desk technicians

• Supplies expertise and judgement in providing quality, and occasionally complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and data analysis, and updates to client accounts in a timely manner.

• Experience in BFSI domain mainly into securities data is preferred

JOB REQUIREMENT

• Excellent communication skills, capable of effectively communicating technical information in English, both written and verbal.

• Outstanding customer service skills

• Strong problem solving and troubleshooting skills. Organized, detail orientated and self-motivated.

• The ability to research and understand technical documentation.

• Have experience in managing ITSM tools such as ServiceNow/Jira etc.

• Has good understanding of master data management and understands data flows.