Required Skills

Application support Ticketing Helpdesk Architecture Customer service microsoft Sharepoint Remedy

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 8th Aug 2022

JOB DETAIL

The Role

  • Understanding the Requirements and request from the user.
  • Maintaining the ticket status
  • Escalating the task accordingly to the respective teams.

Required Skills

  • 1-3 years of experience in helpdesk administration handling incident (Priority 1/2 tickets) service request and change request process
  • Knowledge of basic architecture of SharePoint
  • Knowledge of application support and maintenance tools like Remedy, Zendesk, ServiceNow

 

Company Information