• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 5th Jul 2022

Instem

Role: Support Analyst

Instem is a global provider of leading software solutions and services that are helping over 500 pharmaceutical clients bring their life enhancing products to market faster. We enable clients in the life sciences industry to efficiently collect, analyse, report, and submit high quality regulatory data, while maintaining compliance for their products around the world. 

We are looking for a Support Analyst to join our global helpdesk team with immediate effect, to provide a support service to our global external client base, where you will assist them in the use of our market-leading software solutions. Someone currently in a 1st / 2nd line position supporting internal and/or external customers, would be a great fit for this position, as you will be resolving practical issues with software problems and escalating others issues where required.

Responsibilities include;

• 1. Responding to telephone support calls and calls received via other media and mechanisms
• 2. Logging of such calls
• 3. Provision of advice and assistance relating to products and services
• 4. Provision of first line support on ORACLE and escalation as required to ORACLE
• support services
• 5. Raising / handling of faults as appropriate
• 6. Reproduction of reported problems and documentation of same
• 7. Resolution of problems
• 8. Escalation of problems to technical support within customer support
• 9. Reporting to customer on progress and resolution
• 10. Provision of support/advice
• 11. Contribution to Business Process Improvement initiatives
• • Liaison and consultation with other departments as both a recipient and provider of information
• • Provision of Small modifications to the products
• • A knowledge of applications
• • Adherence to the Companys Quality Management System to ensure that all work is handled
• Securely, Professionally and Diligently

Key Skills required;

• In depth knowledge of products/services (NT)
• Good communication skills
• Reasonable organisational skills
• Ability to prioritise under pressure
• (Technical knowledge required) with an ability to recognise need for more specialist
• input.
• Knowledge of our Quality Management System and its application to tasks associated with this role

Wed like you to apply today via our ATS link (https://instemplc.peoplehr.net/Pages/JobBoard/Opening.aspx?v=46511aab-a9b7-4d4b-a880-e9a98c8ddf03 ) and learn more about how you can help our customers bring life enhancing products to market faster.

Pls note - Candidates applying through the above ATS link will be given utmost priority.

Instem stores and processes data using an Applicant Tracking System. For more information regarding our privacy policy use the following link: http://www.instem.com/about/data-protection.php

In this policy you will find information about our compliance with GDPR (data protection law). You can find out how to send us a request to let you access your data that we have collated, request us to delete your data, correct an inaccuracies or restricting our processing of your data.

Please do message me with any questions if you have.

Best Regards

Apeksha Bharati

Talent Acquisition Specialist

Instem India Pvt Ltd