• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 14th Jul 2022

Responsibilities:

• Monitor team production, processing times, audit trends, and team consistency.
• Develop, monitor, and execute on team revenue goals and efficiency initiatives as directed by senior leadership.
• Resolve or escalate customer service or program issues as directed by senior leadership.
• Understand customer guidelines and standards applicable to legal spend management.
• Assist leadership with maximizing goal opportunities by assessing historical, seasonal receipts, reviewing invoice queue(s), and current legal associate team deployment.
• Provide training and mentoring to new Legal Associates and partners with leadership on reviewing and enhancing training workflow as needed.
• Provide team performance related feedback to management for merit, career enhancement and improvements.
• Effectively manage invoice volume and workflow in accordance with customer standards.
• Assist with implementing/managing complex workflows, invoice routing, and unique customer program requirements.
• Serve as a resource for the team concerning professional development, program administration, application and/or network usage; personnel matters, etc.
• Performs all the above functions in addition to assigned Legal Associate tasks and responsibilities.

Location PAN India
 

Required Skills:

• Communication: Excellent spoken and written English comprehension.
• Team Management: Experience in training, mentoring, and developing junior staff, and measuring team/individual performance and identifying areas of improvement.
• Operations Management: Proven track record of managing in a production driven environment with strong emphasis on customer service and efficiency.
• Technical Skills: Standard computer skills and ability to become proficient in Bottomline s legal spend management applications.
• Decision making: Exercises independent judgment based on training, data, and information available and assumes responsibility for decisions.
• Quality: Ensure accuracy, completeness, and quality of work.
• Ethics: Ability to work with and for other team members in a culture of collaboration.
• Teamwork: Ability to work in a team environment, take feedback positively and support team members in sharing knowledge and work assignments.

Preferred Skills:

• Experience working in insurance litigation and/or legal spend management.
• Experience working as part of a global team.
• Experience working in a remote setting.

Education and Experience:

• 6 years of experience as a Legal Associate in insurance litigation, costs law, or as a Legal Expense Auditor.
• Bachelor s or Master s degree in Law (LLB/LLM) or equivalent.