Required Skills

Application support

Work Authorization

  • Citizen

Preferred Employment

  • Full Time

Employment Type

  • Direct Hire

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 8th Aug 2022


The Role

  • Providing technical support and maintenance on Proventeq products.
  • Provide technical support on SharePoint Online/Microsoft 365 migration and adoption related queries/issues.
  • Performing troubleshooting within customer environments focused on the resolution of customer reported issues.
  • Answering product related queries raised by customers/partners through our support portal.
  • Meeting support SLAs by prioritizing your workload based on the priority of issues.

Required Skills

  • Keeping customers/partners updated on the status of support tickets in a timely and effective manner.
  • Creating content within the support knowledge base
  • Escalating issues to the next level of support when you have reached the limits of your knowledge and tracking those cases to ensure you continue to learn.
  • To contribute to the development of the customer support organization by participating in regular internal meetings and training sessions.

Knowledge of the following would be a distinct advantage

  • Overall Experience 3+ years
  • Experience in supporting .Net/SQL Server based products and/or custom application
  • Good knowledge of SharePoint/Microsoft 365 (configuration and administration knowledge desired). Experience in SharePoint support would be an added advantage.
  • Expertise in application support and maintenance tools like Zendesk or Remedy
  • Knowledge of C#/.Net and database technologies (SQL Server/PostgreSQL)
  • Knowledge of Agile Methodologies and DevOps tools like Azure DevOps or similar
  • Proven technical diagnostic and problem-solving skills
  • Excellent interpersonal and communications skills
  • Excellent time management, decision making, prioritization and organization skills.

Company Information