Role Summary:
- The Operations Technical Business Analyst will be responsible for understanding business and client needs, translate them into business and IT requirements for design, implementation and testing.
- The role is expected to be hands-on and partner with IT teams, business subject matter experts and project managers and should build relationships across the Group and deal with stakeholders and clients.
- The Operational Technical Business Analyst will support EQPaymaster through providing input into the new business on-boarding process.
Core Duties/Responsibilities
The successful candidate will be responsible for the following:
- Undertake timely and detailed analyses of requirements from an outline, or from a more detailed feasibility study.
- Liaise with clients to define requirements and related processes using company utilities and techniques.
- Work with client and/or business to understand their detailed requirements. Gather and document functional and non-functional requirements for sign-off prior to converting these to a functional specification and technical specification for handover to IT, Operations and the Business.
- Support the lifecycle of requirements.
- Undertake analysis on new projects and/or enhancements to existing projects.
- Analyse changes and enhancements to existing or new services to clients to identify and quantify the benefits.
- Proactively provide business analysis and create end product documentation during all stages of project lifecycle;
- Support phased solution deliveries and implementations for systems integration, application development and change management;
- Support the production of procedures.
- Ensure documentation is approved and issued in accordance of contractual terms, project scope, definition and standards.
- Ensure all aspects of the project are delivered consistently and to required standards. This can apply to anything from the project products to the delivery and management of the project itself.
Skills, Capabilities and Attributes
Trust
- Acts with integrity and high personal standards in dealings with others.
- Treats others with respect, openness, honesty and fairness and with empathy.
- Says what they mean; walks the talk through leading by example.
- Accepts responsibility rather than apportioning blame.
- Creates the right blend of support and challenge - for self and others.
- Maintains the organisation s reputation for high standards of business conduct.
Client Focus
- Adds value to client relationships and builds true partnerships.
- Effectively manages expectations to achieve a positive outcome.
- Takes personal responsibility for the performance of the Client relationships.
- Makes a strong positive impact and professional impression.
- Effectively communicates with Clients and key stakeholders.
- Manages, maintains and promotes each relationship to deliver added value solutions and maximise growth potential.
- Probes facts and opinions to determine underlying needs and expectations to find out what Clients/Customer s really need today and identify future requirements.
- Support Equiniti to pro-actively manage all stakeholders throughout contract renewal and tender processes.
- Motivate others to meet and exceed customer service standards by creating the right working environment and relationships.
Belief
- Is passionate and believes in what we do and who we are.
- Champions collaboration across the business for the benefit of Clients and Customers.
- Maintains their motivation and commitment, despite changes in direction.
- Consistently demonstrates the Equiniti Group Values, even under pressure.
People
- Acts as a role model to others.
- Positive, enthusiastic and supportive of others.
- Promotes teamwork and works effectively with others to achieve own and wider business goals.
- Leads in sharing good practice, knowledge and experience with others.
- Embraces challenges and responds quickly and positively to change.
- Is receptive, flexible and resilient.
- Adapts personal style to suit the situation and needs of others.
- Leads, coaches and develops others to reach their full potential.
Excellence
- Passionate about delivering service excellence and putting the Client / Customer first.
- Works hard to get it right first time and keep promises and commitments to others.
- Pro-actively takes actions and works with others to enhance our performance and reputation.
- Takes ownership for problems and finds solutions.
- Constantly searches for opportunities to add value and reduce costs for the Business and Clients.
- Continuously learns and improves from experience and shares this with others.
- Involves and leverages knowledge of others in decision making and problem solving.
- Makes decisions by evaluating options and uses commercial and market awareness to make appropriate recommendations.
- Effective use of own time and commits to realistic deadlines.