Provide end-user technical support, manages the core systems and network.
Handle the day-to-day IT operations, from hardware setups to account troubleshooting, and provide best-in-class client-side support.
Hands-on experience across a wide IT scope including Mac and PC hardware, software applications, and OS support experience including installation, configuration, and troubleshooting.
Serve as the first point of contact for users seeking IT support over email, chat and phone
Complete ticketed support items in a timely fashion along with recorded detailed notes and events
Assist with onboarding offboarding of users
Aid users through IT troubleshooting and problem-solving process
Administer cloud services e.g. Google Workspace, Slack, OKTA, Jira, Office365, JumpCloud, Teams G-Suite and more
Define and implement IT assets policies.
Configure VPN, Firewall, Antivirus, AD etc.
Configure access control mechanisms like port blocking
Support common office softwares and tools
Define and implement IT assets policies.
Configure VPN, Firewall, Antivirus, AD etc.
Configure access control mechanisms like port blocking
Support common office softwares and tools
2+ year experience in an IT Support role in an enterprise corporate setting
experience in supporting MacOS Windows operating systems.
experience with Windows server technologies like AD and Google Apps.
Knowledge of TCP/IP, subnetting, DNS and DHCP - Plus!
A desire to learn and grow with the team as our needs and mission evolve - Must!
Possess excellent verbal and written communication skills in English.
Customer-service oriented with a problem-solving attitude
Be organized, self-motivated, professional, responsive and have a sense of urgency
Excellent written and verbal communications skills
Proven experience as a help desk technician or other customer support role with the ability to provide technical instructions to a non-technical audience
Ability to diagnose and resolve basic technical issues
Intermediate awareness and understanding of computer systems, mobile devices and basic network troubleshooting and other tech products