• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 4th Jul 2022

Roles and Responsibilities

• Desktop/Laptop/Thin client troubleshooting for Windows and Linux OS
• MS Outlook/Outlook Express/Thunderbird or any other email client support support
• Good understanding of Basic network support and troubleshooting
• Aware of basic corporate infrastructure concepts like AD, DNS, DHCP, WiFi, RDP, AV, VM (Citrix/VMware/Nutanix/Citrix), MDM, Backup, VLAN, VPN, Proxy, FTP, File server, Firewall, Router, switch, DLP, Printer, Projector etc.
• Manage TAT and escalate ticket in time
• Maintain the productivity and compete in team
• Take ownership of task parallel and handle with accountability
• Well equipped with hardware related calls for (Desktop/Laptop/Thin client)
• Other OS related troubleshooting, AD related troubleshooting etc.
• Good Analytical skill