Roles and Responsibilities
The most important end-results for which an incumbent would be held responsible at the end of the year.
Setting the floor
- Plannogram Communication - To ensure availability of updated and approved Plannogram
- Floor presentation compliance
- Ensuring merchandise is stacked properly for customers at all times
- Communicating, maintaining and replenishing the VM Plan.
- Interface with house keeping and maintenance
- Making schedule and allocating manpower. (Using customer assistance requirement and CE pattern as bases)
- Ensuring manpower availability on the floor and cash tills at all times
- Leave plan creation and sanctioned
- Comp. Off control. No comp off to be taken after 15 days
- Scheduling breaks
- Compliance Manpower movement is checked twice a day
- Track top five styles in every sub department
- Methods of exposing the top 5 styles
- Records results
Setting and achieving the sales objectives
- Focus on maximisation of Private brands sales.
- Converting value into Unit targets
- Developing sales plan to achieve the targets
- Communicating the plan and targets
- Monitoring of the targets
- Feedback to Merchandisers
- Ensuring picking accuracy and timeline for online orders
Increasing Loyalty Base
- Maximizing the first citizen enrollments
- Push maximum number of app downloads in the store.
- Customer assistance management
- Seeking feedback actively
- Active interface with the customers and detailed feedbacks to be taken for ares of improvement.
- Omni Chanel - Smooth exchanges/returns for a hassle free after sale experience.
- To ensure all CCAs are trained in basic product knowledge and fashin guide test. Reviews continuously.
- New product information communication to all CCAs
- Training team members on mobile app usage and features (FAB).
- Motivating CCA
- Focus the team to achieve targets
- Identifying developmental needs
- Training the team
Check new trends and benchmark competition vis--vis SS.
Identify most pilfered categories and set up systems to reduce the pilferage
RoleRetail SalesIndustry Type RetailFunctional AreaSales & Business Development Employment TypeFull Time, PermanentRole CategoryRetail & B2C SalesEducationUG :Any GraduatePG :Any Postgraduate
Desired Candidate Profile
Perks and Benefits