• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 5th Apr 2022

  
TECHNICAL SUPPORT MANAGER ESSENTIAL DUTIES AND RESPONSIBILITIES:-

•Direct and coordinate a team of tech support specialists/help desk technicians 
•Prioritize IT-related problems as they come in to support and escalate when necessary 
•Monitor problems/tasks Assignment to tech support specialists 
•Analyze and review SLA/ SLO and metrics and ensure adherence to it 
•Analyze situations and determine resources needed to solve them 
•Make decisions quickly, often with limited information 
•Follow up with customers to gauge their satisfaction with problem resolution; identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective action 
•Manage the cadence and objective with client manager. 
·Experience architecting and building high volume, fault-tolerant, highly available, and globally distributed systems in a cloud-native environment
·Energetic, flexible, collaborative, team player and good interpersonal skills

Qualifications:

·5+ years of developing in microservices and/or Service-Oriented architecture
·5+ years of experience, with a Bachelors Degree (in CS) or equivalent
·Passionate about solving hard problems using data-driven solutions
·You like to be an owner and strive to do work you're proud of, both technically and in your team interactions
·Excitement toward building distributed, client/server systems
·Enjoy crafting elegant and scalable solutions