UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 20th Jul 2022
Professional Experience Summary:
Around 9+ years of IT industry experience, 6+ years in ServiceNow ITSM frameworks and Java/J2EE enterprise application
development, and 3+ years as a Business Analyst.
Experience in integrating LDAP Server with ServiceNow to get the organizational Users, Groups, Roles.
Experience in generating the reports in ServiceNow as per the requirements in ServiceNow.
Expertise inthe creation of workflows for Service Catalog items in Service-Now.
Well-versed in integrating ServiceNow with other third-party applications like Xmatters, HPOO, Tally, BMC Remedy, Qualys
analytical, problem-solving, and communication skills.
Data loads for migration to ServiceNow – Import set & Transform maps.
Experience in designing and implementation workflows using ServiceNow workflow editor.
Involved in environment promotions and managing ServiceNow using Update-Sets.
Excellent hands-on experience with the ITIL process in ServiceNow: Incident Management, Problem Management, Change
management, Knowledge Management.
Experience with the CSM process in ServiceNow.
Creating Applications, Modules, Tables, and Columns as per the requirements in ServiceNow.
Strong knowledge and experience in all the phases of SDLC.
Experience with the other ITSM frameworks BMC Remedy and HP Service Desk.
Proficient in implementing ITSM modules like Incident, Change Request, and Service Request Management in the ServiceNow
Strong experience in Development and Administration in ServiceNow Platform.
Experience in configuring the Business Rules, Client Scripts, UI Policies, UI Actions, SLAs in ServiceNow.
Experience in various software development practices Agile, Waterfall, etc.