• US Citizen

• Green Card

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 20th Jul 2022

Professional Experience Summary:
 Around 9+ years of IT industry experience, 6+ years in ServiceNow ITSM frameworks and Java/J2EE enterprise application
development, and 3+ years as a Business Analyst.
 Experience in integrating LDAP Server with ServiceNow to get the organizational Users, Groups, Roles.
 Experience in generating the reports in ServiceNow as per the requirements in ServiceNow.
 Expertise inthe creation of workflows for Service Catalog items in Service-Now.
 Well-versed in integrating ServiceNow with other third-party applications like Xmatters, HPOO, Tally, BMC Remedy, Qualys
& Twilio.
 Strong experience in web application development using HTML, JavaScript, Java, J2EE Servlets, Java Collections, Excellent
analytical, problem-solving, and communication skills.
 Data loads for migration to ServiceNow – Import set & Transform maps.
 Experience in designing and implementation workflows using ServiceNow workflow editor.
 Involved in environment promotions and managing ServiceNow using Update-Sets.
 Excellent hands-on experience with the ITIL process in ServiceNow: Incident Management, Problem Management, Change
management, Knowledge Management.
 Experience with the CSM process in ServiceNow.
 Creating Applications, Modules, Tables, and Columns as per the requirements in ServiceNow.
 Strong knowledge and experience in all the phases of SDLC.
 Experience with the other ITSM frameworks BMC Remedy and HP Service Desk.
 Proficient in implementing ITSM modules like Incident, Change Request, and Service Request Management in the ServiceNow
platform.
 Strong experience in Development and Administration in ServiceNow Platform.
 Experience in configuring the Business Rules, Client Scripts, UI Policies, UI Actions, SLAs in ServiceNow.
 Experience in various software development practices Agile, Waterfall, etc.