Required Skills


Work Authorization

  • Us Citizen

  • Green Card


  • H1B Work Permit

Preferred Employment

  • Corp-Corp

Employment Type

  • Consulting/Contract

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 5th Jan 2022


Beneficiary’s Role:
The activities and responsibilities for Beneficiary involves an end-to-end business process evaluation to identify process gaps, business requirement discussions and weekly/daily interactions with Subject Matter Expertise for continuous system improvement.

Managing the continuous support for critical incident resolution and non-interrupted business operations. Coordinate the planning, implementation, execution and closure of any enhancement activities.

For this project, the other key responsibilities of beneficiary include,
Managing application support activities, escalations and critical business impact scenarios.
Defining new Automation use cases for Nia and IAP (Infosys Automation Platform) which is Infosys Proprietary Tools.
Understanding Business need and proposing new enhancements/improvements to the client.
Feasibility analysis with Business Owners and 3rd party vendors for upgrading existing applications with new one.
Continuous sync up with Business Partners and stake holders for the growing industry needs and suggesting changes in process/application.
Automating the existing manual process for better system performance and turnaround time.
Coordination between multiple teams and stake holders for any global or unit specific activities
Incident Management: Incident investigation, diagnosis and provide workarounds or resolutions, setup changes, non-configuration/non-code break-fix activities, incidental data fixes, user.
Application support which involves day-to-day support of AMD-licensed or AMD-created applications and recovery of normal services as quick as possible.
Proactive seek out opportunities to automate repetitive or manual tasks so as to reduce redundancy and materially improve the efficiency of such activities and/or improve the user experience. 
Perform periodic system maintenance, and application “health-checks” (e.g. dumps, crash logs, etc.) on specified applications. Assist and enhance the knowledge of AMD IT ServiceDesk to solve basic technical & functional problems.
Periodic analysis of ticket trends to identify patterns and do root cause analysis and corrective action to achieve permanent resolution (i.e. remove the likelihood of such problems occurring in the future).
Problem Management: Detect possible and potential problems. Perform root cause analysis and recommend permanent resolution for identified problems. Implementation will fall in Development scope.
Installation/deployment of bug fixes and release to the production environment.
Coordination with AMD business & business partners and stake holders for the growing industry needs and suggesting enhancements and improvement ideas in CRM process and CRM application.
Project planning & progress tracking; Status Reporting; Project Go-Live/Cutover planning

This is an end-to-end application Support & development project involving requirements elaboration, design, build, testing, implementation and application support. The scope includes

High Tech Channel management:

This project supports the industry specific solution implemented which is a class one application and one of the most critical business applications for AMD. It enables Sales team to process the Resale reported by channel partners in CRM system. This helps to book the revenue for AMD on Quarterly basis steer the revenue through the AMD products sales.

Key functionality supported by the HTCM CRM application include Resale, Sell in, Channel inventory reconciliation, Dealer price agreement ,DPA accruals ,  Price protection and revenue recognition. 

Fund management: 

This is critical CRM application to keep the amount reserved for the promotional activity performed for AMD vendor and third party. Their reservation is used to process and Seattle claims in system. Key functionality includes Fund plans, Initiatives, reservations, revenue reduction and accrual settlements.

Global customer Support (Email customer care):

Email Customer Care is a Global Customer Care support application for AMD which caters to the external customer support and queries related to products from across the globe. It is a web-based CRM application which helps users to submit their queries to AMD support team. At the backend, it generates a unique Service Requests in CRM system which is handled by support executives. 

CRM application which provides technical support and services to AMD customers around the globe for any product replacement valid for CPU, GPU and other AMD products through Service Request process. CRM PIB Return Material Authorization (RMA) process is fully integrated with R/3 GL operations

This include Consumers who bought a consumer-packaged Processor-In-a-Box (PIB).
Resellers and retailers who bought AMD products through distribution.

Company Information