At least 5 years of experience with ServiceNow Administration
Participate in design, development and implementation of ServiceNow including, but not limited to: core setup, workflow administration, reporting, and data imports/exports
Create, maintain and enhance team Dashboards and reporting, including scheduled reports.
Overhaul, maintain and enhance Change and asset management, as well as current connections between ServiceNow and other systems.
Create, maintain and enhance future connections between ServiceNow and other systems.
Maintain Forms, Reports, Views, Workflows, Groups and Roles.
Monitor health, usage and overall compliance of ServiceNow and its applications.
Coordinate application and platform upgrades.
Create and configure Business Rules, UI Policies, UI Actions, Client Scripts
Configure User Accounts, Groups and Roles. Create custom Roles where necessary.
Evaluate and configure systems for better performance
Attends daily scrum calls and provides updates, escalates road-blocks and issues, and asks questions
Stays current on ServiceNow products and applicable integrated technologies.
Works closely with ServiceNow functional team to ensure break fix solutions meet technical guidelines
Loads, Modifies, and maintains data between ServiceNow and other platforms.