• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• Permanent Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 24th May 2022

Technical Support Engineer

Remote with 20% travel/onsite

Long Term Contract/Fulltime

Client is looking for a talented Software Support Engineer to provide remote, second level customer support with Client's Global Software Organisation. The work schedule for this opening is rotating 12-hour night shifts, four nights on and four nights off. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking. The employee can be based anywhere in the United States (remote/work from home position).

This is What you Will Do in This Role: 

• Assist project and technical engineers in integration of new systems
• Assist technical and development personnel in application quality testing
• Work on site to install, commission, and test installation of material handling solutions
• Provide specified technical support to customers on-site
• Troubleshoot server hardware, Ethernet networks and other peripherals such as printer
• Review Sales and Estimating Functional Specifications documentation
• Travel approximately 20% of the time to different customer locations and Client locations in the United States
• Participate in an on call rotation during non-business hour

What We Are Looking For:

• Bachelor's Degree (Computer Science, Software Engineering, or related field) 
• At least 2 years' experience in software, network and/or hardware engineering positions (preferably in Material Handling Industry)
• Experience with Oracle databases
• Experience with MS SQL Database
• Experience with Windows operating systems