The Business Analyst is responsible for methodically investigating, analysing and documenting business processes and functions, identifying specific business benefits that could be gained from new or enhanced IT services and then creating viable specifications and acceptance criteria for information systems.
In this role you will act as a critical link between the business functions providing the business requirements, and the IT team building the solution, and such will collaborate with functional leadership, Project Managers, IT teams and external vendors to ensure projects and enhancements are delivered in a cost effective manner without negatively impacting quality.
Responsibilities:
- Collaborates with global commercial services partners and customers to co-develop a roadmap and drive products features from concept to launch in a fast-paced environment.
- Works with cross-functional teams and various partners including analytics, UI/UX, engineering and user enablement.
- Turns data insights into product features with practical outcomes to the ultimate customer.
- Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines turning points and deliverables, and finds opportunities and risks.
- Partners with team members and customers across the organization to inform the product vision, strategy, features, and prioritization.
- Translates product roadmap into well-defined product requirements including features, user stories, and acceptance test criteria.
- Builds and refines work items in the team backlog in order to keep it organized, relevant and progressively elaborated. Ensures there is enough backlog items in “ready” state to sustain team planning every two weeks.
- Prioritizes and maintains the sprint backlog for assigned products, balancing the requirements of customers.
- Requirements elicitation
- Identify, create and facilitate business process design enhancements and changes ensuring systems provided meet the long-term business strategies
- Lead structured meetings and use collaborative workshops to gather requirements and uncover expectations
- Elicit what is behind and underneath stated requirements rather than just collating and organising requirements
- Fully understand the business vision, needs, drivers for change, current struggles, internal and external factors and suggest solutions and alternatives
- Participate in case development for business and ensure benefits are achievable and trackable
- Design
- Produce understandable documentation of the final business requirements and processes maintaining a high professional standard
- Clearly define project requirements using appropriate documentation (business requirements, scope matrix, use cases, etc.)
- Address application displays, fields, and files as appropriate, and/or the process, rules, data, and capabilities of the solution
- Detail deliverables and success criteria as well as metrics to measure impact of changes and return on investment
- Communication and Demand Management
- Prioritize system functionality based on requirements and apply a Minimal Viable Product approach
- Act as the liaison between functional management and IT, performing as the internal “customer” during the build of the system
- Review design documentation with business users and represent the users with the Development Team
- Organisational Knowledge and Relationships
- Business Benefit
- Facilitate the prioritisation of projects and enhancements with functional leadership
- Ensure that all changes deliver incremental business value for the effort required
- Strategy
- Maintain an understanding of our business and technical roadmaps and strategies
- View all requirements with a global perspective
- Continually look for options to address business pain points or add value to either our business operations or customer experience
- Awareness
- Maintain an understanding of:
- Our organisational structure and business processes
- Technologies used by our business to support their business functions and in relation to the processes
- Current technologies and solutions in this business space
- Relationships
- Portray one IT team to the business, working as a liaison between the business and other IT groups, being the go-between
- Represent the business impacts when a technology is having issues
- Resolve issues among IT partners off-line from our business partners
Minimum Requirements/Qualifications:
Knowledge, Skills, Abilities
- Competent in
- Working with a high level of independence
- Prioritisation of workload
- Planning and organising
- Project and change management
- Problem solving
- Building and maintaining organisational relationships
- Directing others
- Challenging with integrity and negotiating solutions to maximise commercial success within financial constraints
- Production of high-quality written documentation, communications materials and proficient in verbal communication
- Behaviours, be
- Action oriented
- An analytical thinker
- An open communicator
- Knowledge
- Technical understanding of IT and business
- Understand business operations and key organisational processes
- Working knowledge of industry-standard project management methodologies together with a broad understanding of change management practices
- Working knowledge of system and software quality assurance best practices and methodologies
- Knowledge of applicable data privacy practices and laws
- Understanding of Supply Chain Operations and in particular planning and fulfilment and the purchase-to-pay process in a multi-country, multi-distribution centre environment
- Familiarity with the procurement of and moving of hazardous products
Education / Experience
- Demonstrable track record of success in business analysis
- Certifications in relevant IT disciplines
- Proven experience in implementation of software solutions
- Working knowledge of ERP systems in a supply-chain environment